Why didn't I think of that?

I have to start this entry by saying that we treat all of our customers with respect and speak highly of them in the workplace. Hence we use words like "concerned client" to describe genuinely concerned clients as well as people who exhibit regrettable behavior. Furthermore, we don't spend our time nosing about in client files. We're virtually paperless and computers track everything that crosses our desks. If we were to stick our nose where it didn't belong, it wouldn't be long before it would be brought to our manager's attention. Having said that, we do sometimes have a chuckle at a client's expense because some stories are too good not to share.

A co-worker spoke with a client who wanted to apply for a business loan. The client said he wanted to start a business selling his invention that would let people control televisions with their minds.(?) He didn't have a patent and he didn't offer a demonstration. He was politely asked for a business plan but he didn't have that either.

Naturally the application was declined. The guy couldn't understand why he wouldn't get the loan so he accused the account manager being racist. Yah, that's it, if he was white and had a mind control device we'd lend to him. But we won't be helping a brother with the same mind control device. I'm just holding my breath waiting for the Ontario Human Rights Commission to slap our wrists for this one.

That was it. Nothing could be done so the account manager told the client that "the meeting was over." That's more bank code for "I got that crazy bastard out of my office because he scared me." If it were me, I'd have done the same thing but I would at least have given the guy a tinfoil hat with our logo on it.