Top Dog: Doing the Victory Dance

I'm ashamed to admit that I still do not have a fridge. Flatlinegirl was at my place last weekend (she brought me some lovely party themed coasters as a gift, I love them). She was the first person I've had over and I couldn't even offer her crushed ice.

I realized over the weekend that I was getting screwed. I'm not slow or anything. I'm just incredibly patient and I'll let things play out as they need to. Some rep named Shanty from HBC's escalation team called to discuss compensation for my late deliveries. I had asked for a call from her department one month before and I asked again one week before. I thought for sure I was finally going to get some satisfaction.

I told her what I wanted; my deferred payments extended, bonus HBC points and some amount of cash as she felt appropriate for someone who had just been fucked over the way I was. I wouldn't say how much cash. I decided to play it like a job interview and let the other person make the first offer. She couldn't tell me right away and promised to call back in an hour and let me know.

An hour later there was no call so I left a message. She returned it seconds later (my phone didn't ring, I think she was playing tricks with her phone features) and she told me my fridge in stock and coming on the 9th. I was stunned that it was in stock and I had to wait. I was also angered that she made no mention of compensation whatsoever.

So I got mean.....gggggrrrrrr

I wrote an email to Scott Urquhardt from CHTV and I detailed every screw up HBC had made on my order up to and including my last call with Shanty. I named a couple of snotty little fuckers in that call center who screwed up including a supervisor Roberta. I really had it in for her. My letter was six pages long (single spaced).

Before I sent it, I CC'd every executive at HBC that I could find. Thanks to a friend I had about ten of them including the CEO and the National Director of Contact Centre Services. I pressed the send button at 8:30 am Monday morning.

At 10:45 my phone rang. Dan was calling to make arrangements for delivery. I asked if he had seen my email. He said yes.

I learned that Shanty lied. My fridge was not in stock at all. But Dan was going to coordinate a delivery direct from the manufacturer and I could have it by Thursday. I put my foot down and said I would not accept delivery until we agreed on compensation. I balked at his first offer (50% off on the fridge). He agreed to extend my deferred payments, I got almost 4 million bonus HBC points (I have over 17 million now) and...the best part....my fridge is free! Yes free! Manufacturer's suggested retail price: $2400. Price for Top Dog: $0.

It's my sincerest wish that Shanty has been suspended and Roberta has been terminated.

If anyone wants the original text of my email, let me know. I'd still like to publicize how incompetent the staff at HBC can be.