Everybody sucks:

Even The Bay.

I ordered appliances a month before I moved and I was told they were all in stock and they would arrive the day after my move. Then they pushed the deliver day back until the following Monday. Then one more day until Tuesday.

I got a call the day before delivery and got the news I would only get my fridge on time. The next day, nothing came. Not even the fridge. I was told they had nothing in stock and that they had to wait for shipments from the manufacturer. I knew it was a lie and I asked to speak to a manager. I was told I'd get a call back.

Three days later, no call, no appliances and I was furious. I decided not to deal with the contact centre. All they could do was send me in circles. I went to the store and asked to speak to the manager there.

She's been great so far, my stuff has been found and (fingers crossed) most of it will arrive tomorrow. She gave me a serious discount too. Not enough to cover my cost of eating at restaurants for two weeks but enough to shut me up.